What must personnel know regarding property management?

Personnel must be well-versed in departmental policy and procedures when it comes to property management. This knowledge encompasses guidelines on handling, storing, and documenting inmates' property to ensure accountability and security. Understanding these policies is crucial for maintaining order within the facility and for protecting the rights and belongings of inmates.

By being familiar with departmental procedures, staff can effectively manage property, respond to issues related to lost or damaged items, and uphold institutional integrity. It provides a structured framework for interactions with inmates, ensures compliance with legal standards, and helps in reducing liability for the department.

The other options do not capture the comprehensive understanding needed for effective property management. Basic laws may provide a foundation, but without the specific policies of the department, personnel would lack the guidance necessary to execute their duties properly. Distraction techniques may be useful in some contexts, but they do not pertain to property management. Finally, solely relying on what's written on a receipt does not encompass the broader responsibilities involved in proper property handling and oversight.